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Application Support Engineer

Hybrid

Added
29 days ago
Location
Type
Full-time
Salary
Not Specified

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Responsibilities

  • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to users for trading, data processing, and IT operations
  • Provide weekend support in a rotational basis and occasional public holiday supportManage, own and frequently follow-up incidents and requests raised to the team.
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Help the team manager to refine and streamline day to day operations via automations
  • Help the team manager to define work rosters, schedules and other managerial tasks.
  • Help the team manager to formulate and continuously improve the team’s way of working.
  • Work to comply with SLA and OLA
  • Hands-on for incident management, change management and response management and writing RCA reports.
  • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
  • Provide support in non-office hours during emergency situations.
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
  • Stay abreast of the latest technology and trends
  • Requirements

  • Impeccable sense of self-discipline, responsibility and integrity.
  • A strong interest in working in crypto technology and financial environments.
  • 2-5 years of experience in application support or application development. More experienced candidates will be offered the role of senior support engineer.
  • 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms.
  • Proficient in spoken and written English language.
  • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
  • Proficient in Database queries / SQLs
  • Knowledge in shell scripting and basic linux commands.
  • Good knowledge in formal and practical production support model
  • Experience with ITSM platforms like Jira, ServiceNow, etc.
  • Excellent problem solving skill with a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Excellent time management ability and self organised and motivated.
  • Familiar with agile methodologies
  • Familiar with operations under Linux environment
  • Familiar with relational databases concepts
  • Preferred Technical Skills

  • Support experience in applications on Linux environment and cloud computing
  • Good understanding of the ITIL V3/4 framework is highly preferredUnderstanding of AWS / Kubernetes is a plus
  • Knowledge of Redis and log queries is a plusExperience in automations / AI would be an advantage
  • Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
  • Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
  • Experience coding in Ruby, Python, Java and/or GoLang would be a plus
  • Additional Information

    #LI-CY2

    #LI-Hybrid

    #LI-Associate

    Life @Crypto.com

    Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

    Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

    Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

    Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

    One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

    Are you ready to kickstart your future with us?

    Benefits

    Competitive salary

    Medical insurance package with extended coverage to dependents

    Attractive annual leave entitlement including: birthday, work anniversary

    Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

    Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

    Work Perks:

    crypto.comvisa card provided upon joining

    Our

    Crypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

    AboutCrypto.com:

    Founded in 2016,

    Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

    Learn more at

    https://crypto.com.

    Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

    Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

    Personal data provided by applicants will be used for recruitment purposes only.

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