Added
21 hours ago
Location
Type
Full time
Salary
Salary not provided
Related skills
lms data analysis quality assurance vendor management process automation📋 Description
- Oversee and execute CX training and QA programs aligned to global goals.
- Improve agent performance and strengthen quality standards globally.
- Design and implement continuous training/QA programs for scalable teams.
- Collaborate with internal partners to measure success with QA insights.
- Report to Senior Manager of QA on Crunchyroll's global CX team.
- Locations include San Francisco, Los Angeles, or Dallas.
🎯 Requirements
- 5+ years in Training & Quality Assurance for CX teams.
- 2+ years leading training/QA in internal and outsourced teams.
- Experience with LMS systems.
- Experience with Quality Assurance tools.
- Proficiency in English, Brazilian Portuguese, and Spanish.
- Experience launching global training and quality projects.
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