Related skills
crm data customer experience omnichannel customer journey📋 Description
- Work in a small client strategy team as part of VML MAP's Experience Strategy.
- Drive omnichannel CRM strategies for a global client.
- Develop integrated channel plans across touchpoints and journeys.
- Integrate strategies across email, mobile apps, social, and emerging platforms.
- Collaborate across CX, marketing, creative, media, and data teams.
- Synthesize research into actionable personas and customer journeys.
🎯 Requirements
- CRM strategy experience at scale (agency or client side).
- Strong narrative creation and workshop facilitation skills.
- Experience at intersection of CX, data, and digital ecosystems.
- Ability to collaborate with CX, marketing, creative, media, data teams.
- Excellent communication and presentation in meetings/workshops.
- Proactive, self-starter with global, collaborative mindset.
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