CRM Lead

📋 Description

• System Management: Maintain CRM and Contact Centre uptime and data integrity.
• Policy Governance: Create and update SOPs.
• Revenue Reporting: Manage dashboards for Revenue Team.
• Process Optimisation: Improve payment journey and internal processes.
• Stakeholder Support: Coordinate with Finance and Collections for data accuracy.
• Technical Troubleshooting: Resolve system issues and bottlenecks.

🎯 Requirements

• 2+ years in sales ops, account management, or BD support.
• 1+ year CRM management and maintenance.
• Excellent organizational and planning skills.
• High attention to detail and follow-through on commitments.
• Strong verbal and written communication skills.
• A matric qualification required.

🎁 Benefits

• Equity: potential stock options.
• Hybrid work with remote options.
• Part-time bootcamp learning for employees.
• Work across Africa, Europe and the US.
• Meaningful impact by improving education and tech careers.
• Flexible schedule and supportive culture.