CRM Associate

📋 Description

• Lead and execute CRM campaigns across Email, Push, and SMS, on schedule.
• Own lifecycle and transactional workflows, improving customer engagement.
• Lead QA for owned channels, ensuring accuracy and brand consistency.
• Analyze data to produce weekly/monthly reports and insights.
• Collaborate with Creative and Product to produce assets aligned with content strategy.
• Contribute ideas for Batch and Lifecycle campaigns to enhance the customer experience.

🎯 Requirements

• 1–3 years in CRM or digital marketing within ecommerce Lifecycle programs.
• Detail-oriented operator who manages complex schedules with the customer experience in mind.
• Developing strategist with curiosity for data and ability to explain campaign performance.
• Proactive and scrappy, takes initiative to solve problems and improve processes.
• Strong communication to partner with Engineering, Creative, and Data Science.
• Passionate about personalization and fashion/marketing tech trends.

🎁 Benefits

• Bright, kind teammates motivated by challenge; we value integrity, innovation, and trust.
• Diverse perspectives; all voices heard and valued.
• Innovative company blending fashion and tech to disrupt retail.
• Team-first culture; celebrate grit and strong relationships.
• Boldly create the future with equity and sustainability at the core.
• Owners of our work; growth mindset drives meaningful impact.