Critical Accounts Program (CAP) Director

Added
24 days ago
Type
Full time
Salary
Upgrade to Premium to se...

Related skills

security cybersecurity machine learning ai yara

πŸ“‹ Description

  • Own the CAP program, policies, and playbooks
  • Build repeatable CAP lifecycle processes across teams
  • Define KPIs and provide executive-level account health reporting
  • Lead weekly cross-functional executive meetings
  • Serve as primary escalation and strategic liaison to C-suite
  • Translate customer needs into product roadmap influence

🎯 Requirements

  • Cybersecurity domain expertise across engineering, support, or product
  • 10+ years in CS, Escalation Eng, or TAM
  • 3–5 years managing high-touch critical accounts or escalations
  • Proven executive communication with internal/external leadership
  • Operational excellence in building and scaling complex processes

🎁 Benefits

  • Hybrid work model with remote and in-office options
  • Competitive compensation package and equity
  • AI-assisted workflows and ML-driven product insights
  • Cloud security and SaaS-focused solutions
  • Inclusive, globally distributed team culture
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Business & Management Jobs. Just set your preferences and Job Copilot will do the rest β€” finding, filtering, and applying while you focus on what matters.

Related Business & Management Jobs

See more Business & Management jobs β†’