Crisis Line Team Lead - Full-Time Telehealth (Evenings and Weekend)
Related skills
telehealth coaching leadership staffing escalation📋 Description
- Monitor live queue activity during scheduled hours and respond to staffing needs.
- Serve as escalation point for ConnectNow providers during active shifts.
- Support in-the-moment clinical decision-making and debrief providers after complex interactions.
- Coordinate real-time coverage adjustments as needed.
- Provide operational and clinical coverage if the Program Manager is unavailable.
- 40 hours/week, evening-focused with fixed blocks; weekend coverage.
🎯 Requirements
- Master’s degree in Social Work, Counseling, Psychology, Marriage & Family Therapy, or related field
- 2+ years crisis intervention or acute mental health experience
- Experience in telehealth, crisis lines, or high-acuity settings
- Strong clinical judgment and ability to support peers in complex cases
- Comfort with evening and weekend hours
- Active, unrestricted independent clinical licensure (LCSW, LPC, LMFT, or state equivalent)
🎁 Benefits
- Potential to shape clinical functions within a mission-driven org.
- Collaborate with a passionate team transforming mental healthcare.
- Competitive benefits package and meaningful impact on students.
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