Related skills
account management change management ai generative ai📋 Description
- Define and own Cresta’s Customer Strategy for enterprise accounts
- Lead and scale a team of Customer Strategy Directors
- Sponsor executive-level engagements with C-suite at key customers
- Align customer strategy with growth goals, product direction, and priorities
- Guide AI-driven contact center and enterprise transformations
- Influence cross-functional go-to-market and post-sales teams
🎯 Requirements
- 15+ years leading CX, contact center, digital transformation, or AI initiatives
- Proven track record building high-performing customer strategy teams
- Experience advising C-suite executives and senior stakeholders
- Deep expertise in value realization and enterprise transformation
- Extensive experience with large-scale enterprise software implementations
- Exceptional executive communication and analytical skills
🎁 Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and parental leave
- Retirement savings plan
- Remote work setup stipend
- Monthly wellness stipend
- In-office meals and commuter benefits
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