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product management customer success deployment cross-functional llm📋 Description
- Own AI Agent outcomes for customers and metrics.
- Own deployment lifecycle for AI Agents from scoping to post-go-live.
- Design, build, test and iterate on AI agents with FDEs.
- Serve as the AI Agent SME for the EMEA Sales cycle, including demos and deals.
- Lead customer relationships and act as primary contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders.
🎯 Requirements
- 5+ years in Technology Consulting, Implementations, Product, or Customer Success.
- Hands-on, curious with a bias for action.
- Experience leading complex deployments and cross-functional work with senior stakeholders.
- Strong technical understanding, systems thinking; exposure to building Agents.
- Comfortable with ambiguity and rapid learning in startup environments.
- Passion for AI, automation, and shaping the future of customer experience.
🎁 Benefits
- Comprehensive medical, dental, and vision coverage.
- Paid parental leave for all new parents.
- Remote work setup budget for a productive home office.
- Monthly wellness and connection stipend.
- 20 days vacation in the UK; 28 days in Germany.
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