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Enterprise Customer Success Manager
Cresta is seeking an Enterprise Customer Success Manager to drive value for our enterprise customers in a remote role. You will own customer relationships, lead onboarding, adoption, and success planning to ensure customers realize maximum value from Cresta's platform.
Responsibilities
- Own end-to-end success for a portfolio of enterprise customers
- Lead onboarding and implementation with customers and cross-functional teams
- Develop and execute customer success plans and quarterly business reviews
- Monitor health metrics, identify risk, and drive renewal opportunities
- Collaborate with Sales, Product, and Support to ensure customer outcomes
Qualifications
- 5+ years in customer success or enterprise account management in SaaS
- Excellent written and verbal communication
- Data-driven with strong problem-solving skills
- Experience with CRM and CS tools (e.g., Salesforce, Gainsight) is a plus
- Bachelor's degree or equivalent work experience
What We Offer
Remote-friendly work environment, competitive compensation, and opportunities for growth.
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