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About Cresta

Cresta is seeking a Conversational AI Designer to design and optimize conversational experiences for customer interactions using AI-driven chat and voice interfaces. This role collaborates with product, research, and engineering teams to translate business goals into intuitive user conversations.

Role Overview

Design and iterate on natural language interactions for chatbots and voice assistants across platforms.
Collaborate with product, research, and engineering to define intents, entities, dialogue flows, prompts, and error handling.
Develop conversation maps, dialogue scripts, prototypes, and documentation to guide implementation.
Analyze performance metrics and user feedback to continuously improve the user experience.
Contribute to design systems and style guides for conversational UX.

Responsibilities

Lead end-to-end design of conversational experiences from discovery through deployment.
Partner with data scientists and engineers to improve model-led interactions.
Conduct usability tests and translate findings into actionable design changes.

Requirements

Experience in conversational UX, NLP, or related fields.
Strong written and verbal communication skills with the ability to translate business goals into clear design specifications.
Portfolio or samples demonstrating bot/dialogue design and user-centered thinking.

Nice to have

Familiarity with design tools (Figma, Illustrator) and prototyping.
Experience with customer support automation or enterprise chat platforms.

Cresta