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crm customer service debt management field-based home visits📋 Description
- Deliver excellent service on home visits and connect customers with support.
- Discuss affordability and vulnerability to find realistic payment solutions.
- Work as a lone agent with a safety-first mindset and follow policies.
- On desk days, handle calls, emails, and review accounts.
- Use Kraken platform to update accounts and resolve issues.
- Act as Octopus brand ambassador, comply with rules and values.
🎯 Requirements
- Experience in customer service, field roles, or supporting vulnerable people.
- High empathy and resilience; adapt to low contact days and travel.
- Full UK driving licence with 2 years' driving experience; max 6 points.
🎁 Benefits
- Field-based role with access to a suitable vehicle.
- Optional car allowance via EV salary sacrifice after probation.
- Autonomy and a supportive, inclusive culture.
- Access to Octopus Employee Benefits and perks hub.
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