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compliance customer service safety kraken platform debt_support📋 Description
- Deliver excellent service on home visits and connect customers with support
- Discuss affordability and vulnerability to set realistic payment plans
- Work as a lone field agent with a safety-first mindset and checks
- On non-field days, handle calls, emails, and review energy accounts
- Use Kraken platform to update accounts and resolve issues
- Act as Octopus ambassador, follow compliance and record information accurately
🎯 Requirements
- Previous experience in customer service, field roles, or supporting vulnerable people is desirable
- High empathy and resilience; able to handle challenging conversations
- Full UK driving licence with 2 years' experience; max 6 points
🎁 Benefits
- Optional car allowance via EV salary sacrifice after probation
- Access to Octopus Employee Benefits and perks hub
- Unique culture with autonomy and opportunities for growth
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