📋 Description
- Deliver welfare-focused home visits to debt customers and set up repayment plans.
- Meet customers where they are; gather information to build realistic payment solutions.
- Work primarily in the field as a lone worker with safety-first mindset.
- Handle inbound/outbound calls, emails, and account reviews for smooth service.
- Use Kraken platform to update accounts and resolve issues.
- Act as a brand ambassador, ensuring compliance and accurate data.
🎯 Requirements
- Experience in customer service or field roles is desirable.
- Empathy and resilience; adapt to travel and diverse customer needs.
- Full UK driving licence with at least 2 years driving; max 6 points.
- Commitment to safety-first approach.
🎁 Benefits
- Salary discussed with recruiters; salary is flexible to match experience.
- Optional car allowance via EV salary sacrifice after probation.
- Autonomy and a supportive culture; opportunities to grow.
- Access UK perks hub and equal opportunity employer.
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