Credit Welfare Agent

📋 Description

• Deliver welfare-focused home visits to support customers in debt.
• Gather property and occupant details to plan next steps if unavailable.
• Work as a lone field worker; follow safety policies and check-in protocols.
• When not on the road, handle calls, emails, and review accounts.
• Use Kraken platform to update accounts and resolve issues.
• Be a brand ambassador; follow compliance and Octopus values.

🎯 Requirements

• Experience in customer service, field roles, or helping vulnerable people; debt experience a bonus.
• High empathy and resilience; adapt to varying interactions and crises.
• Full UK driving licence with 2+ years driving; max 6 penalty points.

🎁 Benefits

• Optional EV car allowance after probation.
• Access to Octopus Employee Benefits hub.
• Autonomy in a unique culture with co-owners.
• UK's top company to work for; top ten in Times Best Places to Work 2024.
• Equal opportunity employer with inclusive environment.