Credit Welfare Agent

📋 Description

• Deliver excellent service to customers on home visits and link them to support.
• Discuss affordability and vulnerability to set realistic payment plans.
• Work as a lone agent, follow safety policies and check-in protocols.
• Handle calls and emails; review energy accounts for seamless service.
• Use Kraken platform to update accounts and resolve issues.
• Act as brand ambassador, follow compliance and record information.

🎯 Requirements

• Experience in customer service or field roles; debt support is a bonus.
• High empathy and resilience; adapt interactions in tough conversations.
• UK driving licence, 2 years driving, max 6 points.

🎁 Benefits

• 5 days a week, Mon–Sat, 09:00–17:30.
• Minimum one Saturday per month.
• Vehicle provided for travel; EV car allowance after probation.
• UK perks hub: Octopus Employee Benefits.
• Inclusive, equal-opportunity employer with a supportive culture.
• Salary discussed with recruiters; flexible to match experience.