Credit Welfare Agent

📋 Description

• Deliver welfare-focused home visits to support debt repayment.
• Discuss affordability and vulnerability; gather property details for next steps.
• Work as a lone worker; follow safety policies and wear safety devices.
• Manage calls, emails, and review energy accounts for seamless service.
• Use Kraken platform to update accounts and resolve issues.
• Represent Octopus professionally and comply with compliance rules.

🎯 Requirements

• Experience in customer service/field roles; supporting vulnerable people desirable.
• High empathy and resilience; adapt to challenging conversations.
• Full UK driving licence with 2+ years driving; car required; max 6 points.

🎁 Benefits

• Hours: Mon–Sat, 09:00–17:30; min one Saturday per month.
• Summer shifts may vary to reach customers during longer days.
• Field role requires access to a vehicle; optional car allowance after probation.
• Salary discussed on call with recruiters; flexible to match experience.
• Unique culture; autonomy; recognised as a top employer.
• Access to Octopus Employee Benefits and perks.