Credit Welfare Agent

📋 Description

• Deliver excellent face-to-face service on home visits; connect customers with support and payment options.
• Discuss affordability and vulnerability; gather property and occupant details for next steps.
• As a lone worker, follow safety policies, checking in, and wear safety devices.
• When not visiting, manage inbound/outbound calls, emails, and review energy accounts.
• Use Kraken platform to update accounts and resolve customer issues.
• Act as Octopus ambassador; ensure compliance and accurate record-keeping.

🎯 Requirements

• Experience in customer service, field roles, or supporting vulnerable people; debt experience a bonus.
• High empathy and resilience; adapt to conversations with angry customers or crises.
• Full, valid UK driving licence and 2 years' driving experience; max 6 penalty points.

🎁 Benefits

• 5 days a week (Mon-Sat), 09:00-17:30.
• Minimum of one Saturday per month.
• Field-based role; vehicle required; EV car allowance after probation.
• Flexible summer shifts (8:00-19:00) to reach customers.
• Strong culture and UK employee benefits.
• Recruitment process typically up to 4 weeks with recruiter support.