Credit Hire / TPPD Handler

📋 Description

• Manage TPPD and Credit Hire claims, progressing them efficiently.
• Triage and manage inbound communications, routing work for timely resolution.
• Investigate claims and assess liability/indemnity with parties to identify recoveries.
• Keep policyholders informed with clear, empathetic communication.
• Set and maintain claim reserves; process payments per reserving approach.
• Identify intervention opportunities; refer to suppliers; escalate issues.

🎯 Requirements

• Experience handling Third Party Property Damage and Credit Hire claims.
• Experience assessing liability and indemnity to make accurate decisions.
• Experience setting and maintaining reserves and processing payments against reserves.
• Experience managing claim communications and prioritising a varied caseload.
• You balance commercial judgement with a customer-focused approach.
• You stay organised and prioritise multiple cases at pace.

🎁 Benefits

• Bonus scheme designed to reward high performance
• Private medical insurance with Vitality, mental health support with Oliva
• Personal learning budget and 2 dedicated L&D days a year
• Monthly flexible benefits budget to spend as you choose
• 25 days holiday plus bank holidays
• 4 weeks Work From Anywhere per year