Related skills
reporting compliance customer service credit cards fraud📋 Description
- Represent Banner Bank and provide professional client support.
- Answer inquiries; perform account maintenance including onboarding and card orders.
- Provide Tier 2 support via phone, email, and chat; fraud alerts and case management.
- Review exception reports and suggest corrections; monitor activities and trends.
- Identify improvement opportunities and recommend enhancements.
- Ensure compliance with policies, security, and regulations.
🎯 Requirements
- H.S. Diploma required (equiv exp considered).
- 0-2 years in credit cards, retail banking, or call center.
- Knowledge of credit card products, policies, and systems.
- Strong client service, interpersonal, and relationship skills.
- Excellent verbal and written communication; phone/email etiquette.
- Strong math, problem solving, and negotiation skills; analyze financial info.
🎁 Benefits
- Targeted starting hourly wage: $20.00-$24.00
- Incentive potential
- Medical, dental, vision, LTD, STD and life insurance
- Paid vacation, sick time, and 11 company paid holidays
- 401k with up to 4% match
- Tuition reimbursement
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