Credit and Collections Manager

📋 Description

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices.
• Support an offshore collections team
• Proactively chase overdue debts via phone, email, and written correspondence.
• Build and maintain strong customer relationships to resolve payment issues effectively.
• Monitor customer accounts, flagging risks and escalating problem debts where necessary.
• Maintain accurate records of all collection activity and customer communication.

🎯 Requirements

• Experience as Credit & Collection Manager or similar role (2+ years).
• Strong knowledge of credit control principles and APAC debt collection.
• Excellent communication and negotiation skills with a professional phone manner.
• Ability to build rapport and maintain relationships while ensuring payment discipline.
• Proficient in MS Office, especially Excel; ERP systems like SAP/Oracle/Sage/NetSuite.
• Degree in Finance, Accounting, Business Admin, or related field preferred.

🎁 Benefits

• NICE-FLEX hybrid model: 2 days in office and 3 days remote.