Related skills
customer success saas project management onboarding cross-functional collaboration📋 Description
- Lead end-to-end onboarding and implementation with a white-glove experience.
- Configure the customer's CreatorIQ platform per their package.
- Deliver tailored trainings and guidance to enable adoption and scale.
- Partner cross-functionally with Sales and Customer Success for alignment.
- Apply implementation methodology and contribute to product/process improvements.
🎯 Requirements
- 4+ years in enterprise software, digital, social, or SaaS implementation, onboarding, or account management.
- Strong project management, problem-solving, and organizational skills.
- Excellent verbal and written communication for technical and non-technical audiences.
- Customer-first mindset with high emotional intelligence and listening skills.
- Process-oriented, collaborative team player with startup mentality; travel up to 25%.
🎁 Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to get the training and tools you'll need from day one.
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