Related skills
account management customer success saas onboarding influencer marketing📋 Description
- Own success and value for a portfolio of mid-market to enterprise customers.
- Coach CS Partners and Managers on strategic account management and executive presence.
- Operationalize CS best practices: onboarding, engagement models, health management.
- Be primary contact for key customers; manage escalations and adoption challenges.
- Collaborate with Implementation, Product Education, Support, Sales, and Insights.
- Identify opportunities and risks using data to drive growth.
🎯 Requirements
- 5-7 years in CS/Account Management for mid-market to enterprise SaaS or influencer marketing.
- Passionate about influencer marketing, creator content, and digital media.
- Tech-savvy, able to resolve challenges and optimize internal processes.
- Skilled at leading executive conversations; translate objectives into platform value.
- Highly organized with a proactive mindset to manage a dynamic book of business.
- Proactive, flexible, fast learner; able to lead CS team through renewal and expansion.
🎁 Benefits
- Learning platform and day-one training provided.
- Home meal stipends.
- Work-life harmony: vacation, holidays, wellness allowance, parental leave.
- Comprehensive health, dental, vision, life, and disability insurance.
- 401(k) plan (USA).
- Home office stipend.
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