Manage inquiries across email, chat, and Slack; handle complex cases
Provide technical and creative support to enterprise customers via calls and messages
Investigate technical issues and write bug reports to save engineering time
QA test AI support automation for quality and accuracy
Partner with CS on enterprise adoption; collaborate with Product & Engineering
Stay current on product updates by actively using Runway

🎯 Requirements

3-5+ years in customer-facing technical roles
Proven enterprise customer handling and escalations
Autonomy with minimal supervision
Built processes or systems to improve support
Experience with video editing, content creation, generative AI tools, or high-growth SaaS

🎁 Benefits

Remote-friendly across the West Coast
Offices in San Francisco and Seattle
Work with cutting-edge AI technology
Inclusive, diverse culture
Growth and learning opportunities

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