Related skills
cross-functional collaboration dashboards kpis lean six sigma📋 Description
- Design and own SOPs, process maps, and rules for India.
- Standardize key customer-journey workflows end-to-end.
- Publish playbooks for consistent, predictable execution.
- Ensure scalable processes as India ops grow.
- Establish operating rhythm with reviews and problem-solving cadences.
- Build dashboards with analytics for real-time visibility.
🎯 Requirements
- 5+ years in operations mgmt or related fields.
- Hands-on design and scaling of complex workflows.
- Proven experience building operational standards.
- Strong SOP design and documentation skills.
- Experience defining KPIs and data-driven dashboards.
- Bachelor's degree in Engineering or related field; English communication.
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