Do you have experience in finance dispute resolution and are looking for your next professional challenge?
Interested in ahands-on role whereyou’llplay a key part in resolving complex invoice disputes and driving process improvements?
Keen to become part of a global IT Company with continuous andconsolidatedgrowth?
Practical Information:

Location: 

Mandaluyong, Philippines
 | Reports to:

 Finance Controller Asia 
| Visa Requirements

Valid working visa for Philippines 
| Language Requirements: 

Fluent/Professional English
, written and spoken | Work Arrangement: 

Hybrid
 

|Learn more:

crayon.com

We are currently on the lookout for a newSeniorAccounts Dispute Resolution Officer to join our Finance team in the Philippines.You willhavethe accountability of helping the team to improve the partner experience, reducing operational losses, andact as the go-to-person inresolvinginvoice disputes. You will also manage internal and external stakeholders, building trusted based relationshipsto improve operational efficiency.

Key responsibilities will include:

Manage end-to-end finance dispute resolution processes, ensuringtimelyandaccurateresolution of partner and customer issues, including pricing discrepancies, duplicate or incorrect invoicing, credits, and usage anomalies
Maintainaccuratecase records from initiation through resolution, administering agreed outcomes in collaboration with internal and external stakeholders
Escalate unresolved disputes promptly to the Accounts Dispute Resolutions Manager to ensuretimelyresolution
Partner with Sales Account Managers and Accounts Receivable teams to resolve billing issues thatimpactcollections and overdue balances
Collaborate across teams to drive continuous improvement, implementing process enhancements that support operational excellence, business goals, and productivity

What we need to see from you

Mid-senior level experience in Accounts Receivable Operations or Finance Dispute Resolution, ideally within the Software or IT industry
Relevant qualifications in Finance, Law, Business, or related fields
Certifications such as Six Sigma Practitioner or Microsoft credentials are highlyadvantageous
Proactive and self-motivated, witha strong senseof urgency and the ability to take initiative to deliver tasks efficiently
Excellent analytical and problem-solving skills, capable ofidentifyingissues and driving independent resolution
Strong verbal and written communication skills, ensuring clear and consistent engagement with stakeholders at all levels

What’s on offer?

Attractive remuneration package along with ongoing career opportunities, technological and professional development, and support 
 
HMO coverage for employee and two dependents 
 
10 sick leaves and 15 vacation leaves 
 
Employee Assistance Program 
 
Regular social and company events 
 
Group and Life Insurance

Apply to join an award-winning employer!

At SoftwareOne and

Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

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Senior Accounts Dispute Resolution Officer

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