Ready to start your career in IT anddevelopyour skills in cloud technologies and customer support?
Keen to join a supportive
global team
,
where
you’ll
receive guidance
to
further grow
your career
?
Wantto be part of a growing global IT company, that is one of the top 3 Microsoft, AWS & GCP partners in Ukraine?

Practical Information:
  

Location:

Kyiv, Ukraine
| Reports to: 

Services Director
| | Team size:

1
6
| Work Arrangement:

Hybrid
| Visa Requirements: 

Valid working visa for Ukraine
| Language Requirements:

 
Fluent/native

Ukrainian
&
English
intermediate,
written and spoke
n

| Learn more:

www.crayon.com/ua/
 

As our new

Junior

Cloud Support

Engineer,

you will play a key role in delivering Level 1 IT support, acting as a local IT champion, and supporting Crayon systems

In this role you will

provide assistance to

internal staff, ensure services meet SLAs, and help

maintain

the local office environment

This role

provides

a unique opportunity to learn and grow your technical skills with the aim

advanc

ing your career

within IT and Cloud

Key

responsibilities will include
:

Providing multi-channel support, such as Zendesk, email,
phone
and in-person, for all Crayon staff, including service desk and infrastructure tickets, and hands-on
assistance
with key tools and applications
Delivering technical
assistance
related to Azure, Office
3
65,
i
nfrastructure servers, computer
systems, software, hardware, and managed virtual machines
Challenging the status quo, whilst proactively looking for opportunities for continuous improvement
Defining and documenting best practices and strategies
regarding
application integration and infrastructure maintenance within Zendesk and other systems to build on the knowledge base articles

What we need to see from you:

Foundational knowledge or exposure to IT support roles
Familiarity with cloud environments and experience with Azure and Microsoft 365 is
considered
an advantage
S
olid communication skills for effective customer interactions
E
xcellent analytical
and problem-solving capabilities
A
bility to collaborate with the team to resolve technical issues

What’s

on offer?
 

Competitive salary,
bonuses
and social package
Possibility to access comfortable and modern office and workplace in Unit City
Ecoflow
in use
Possibility of development and career growth in an international IT company
100% training coverage by the company
Medical insurance after probation

Apply to join an award-winning employer!
 

At SoftwareOne and

Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

By submitting this application, you acknowledge that your personal data will be processed for recruitment purposes in accordance with our Job Applicant Privacy Notice. For details on how your data is used, stored, and protected and how to exercise your rights such as access, correction, or deletion please refer to our Job Applicants Privacy Notice.

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