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cybersecurity cloud saas jira zendesk📋 Description
- Provide advanced technical support to global customers via calls, emails, and meetings
- Own and resolve complex product issues with root-cause analysis
- Act as escalation point for junior support engineers and interns
- Deliver in-depth product demos, walkthroughs, and solutions
- Collaborate with Engineering, Product, and QA to troubleshoot and improve
- Document case notes, root causes, resolutions, and preventive actions
🎯 Requirements
- 5+ years of experience in Technical Support, SaaS, or related roles
- Excellent English communication skills (verbal and written) with customer-facing confidence
- Strong troubleshooting in SaaS platforms and enterprise support environments
- IT fundamentals: operating systems, networking basics, cloud concepts, security
- Proven ability to conduct customer demos and explain concepts to varied audiences
- Strong analytical, problem-solving, and incident management skills
🎁 Benefits
- Competitive compensation aligned with experience
- Work with global customers and enterprise-grade products
- High ownership role with visibility across engineering and product
- Career growth in Technical Support, Customer Success, or Escalation
- Onsite at HSR Layout, Bangalore; alternate Saturdays
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