Review and respond to CD requests for Medicare/Commercial plans.
Receive calls from pharmacies, physicians, and members on CD status.
Initiate calls to providers when additional information is required.
Generate calls, faxes, and letters to providers regarding CD resolutions.
Document CD inquiries, status, and resolutions per policies.
Review faxes and emails and create new cases for Medicare/Medicaid or Commercial plans.

🎯 Requirements

Associate degree in Pharmacy Technician; in lieu of degree, equivalent work experience may be considered.
3+ years of customer service experience.
Experience with Microsoft Office tools (Outlook, Excel, PowerPoint, Word).
Available to work rotating shifts, including nights, weekends, and holidays.
Excellent oral and written communication; English and Spanish required.
Certified Pharmacy Technician license is preferred.

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