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customer success salesforce salesloft b2b iot📋 Description
- Drive retention and expansion for the French revenue book.
- Lead a high-performing, multi-location team of CSMs.
- Manage performance against global metrics like NRR and CSAT.
- Collaborate with Sales to route expansion opportunities.
- Maintain accurate forecasts and drive the revenue pipeline.
- Travel regularly to Grenoble to support the team.
🎯 Requirements
- Fluent in English and French (written and spoken).
- Bachelor's degree or 5+ years of B2B customer service leadership.
- 4+ years of people leadership in B2B IoT/telematics.
- Strong Salesforce experience; Salesloft is a plus.
- Willing to travel regularly to Grenoble; commutable to Reading.
- Proven ability to manage escalations and forecast performance.
🎁 Benefits
- Flexible hybrid working model.
- Home office reimbursement.
- Baby bonus and parental leave top up.
- Online learning and networking opportunities.
- Electric vehicle purchase incentive.
- Competitive medical and dental benefits.
- Retirement savings program.
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