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customer support german zendesk spanish english📋 Description
- Customer service via email, phone or social media to resolve incidents
- Manage incoming calls and chats and customer inquiries
- Provide accurate, complete information using the right methods/tools
- Handle complaints and provide solutions; follow up to resolve
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
🎯 Requirements
- Previous experience in User Support or Customer Service
- Zendesk experience preferred
- High German level (oral & written) and fluent in Spanish or English
- Strong planning, organizing, prioritizing and multitasking
- Excellent communication and interpersonal skills
- Detail-oriented with strong time management
🎁 Benefits
- Home office
- Great work environment with international team of talented people
- Possibility to receive in advance part of your salary by Payflow
- 40% discount on Fever events and experiences
- Health Insurance
- Gympass Membership
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