Answer customer inquiries via email, phone, and social media to resolve incidents
Manage incoming calls and chats and handle service requests
Provide accurate information using the proper tools and methods
Resolve complaints with timely, appropriate solutions and follow up
Follow company procedures, guidelines, and policies
Take the extra mile to engage customers

🎯 Requirements

High German (oral and written) and fluency in Spanish or English
Experience in customer service or user support preferred
Experience using Zendesk preferred
Strong planning, organizing, prioritizing and multitasking
Excellent communication and interpersonal skills
Must reside in Spain

🎁 Benefits

Home office
Great work environment with an international team
Payflow salary advances
40% discount on Fever events and experiences
Health Insurance
Gympass Membership

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