Deliver instructor-led onboarding, technical and soft skills training in-person and virtual.
Train Operations teams to excel and delight patients, prescribers, and partners.
Maintain training records and report on training activities and outcomes.
Ensure curriculum is aligned in the LMS and conduct content QA.
Monitor and evaluate training effectiveness; provide feedback and adjustments.
Collaborate with training peers, instructional designers, and Operations.

🎯 Requirements

2+ years as Trainer/Facilitator in a contact center or similar.
3+ years in a contact center or hub pharmacy as agent/tech is a plus.
Proactive, eager to learn.
Strong facilitation and classroom management, virtual and in-person.
Strong time management and multitasking.
Comfortable in ambiguous, fast-paced environments.

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