Corporate Service Centre Agent (French Speaking) - Deliveroo For Work (DfW)

📋 Description

• Onboard new corporate clients for Deliveroo for Work.
• Handle account queries; educate clients on the platform.
• Resolve escalations to maintain high client satisfaction.
• Support Corporate Account Managers with reporting and data tasks.
• Identify upsell opportunities via email and telephone calls.
• Hybrid work in Manchester: 3 days a week in the office.

🎯 Requirements

• Native or fluent in English and French.
• Experience in customer service and account management.
• Strong Excel skills.
• Excellent verbal and written communication.
• Ability to identify complex issues and think on your feet.
• Team-oriented with collaborative mindset.

🎁 Benefits

• Hybrid work: 3 days in the Manchester office.
• Benefits vary by country including healthcare, pensions, and generous leave.
• Diversity and inclusive culture at Deliveroo.
• Growth opportunities within Deliveroo For Work.