Related skills
slack okta jira google workspace azure ad📋 Description
- Provide front-line IT support via walk-ups, tickets, and chat with SLA-driven resolutions.
- Support and troubleshoot SaaS apps: Google Workspace, Okta, Atlassian Cloud, Slack.
- MacOS/Windows support and device/identity management (Azure AD, Jamf, Intune).
- Manage onboarding, offboarding, and equipment reclamation for employees.
- Lead New Hire IT Orientation and provide day-one guidance.
- Point of contact for conference room AV systems (Neat, Crestron, Zoom) and assets.
🎯 Requirements
- Proven experience providing IT support in a corporate environment.
- Proficiency with ticketing systems such as Jira and FreshService.
- Hands-on experience supporting enterprise SaaS platforms.
- Familiarity with conference room technologies (Neat, Crestron, Logitech).
- Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
- Knowledge of information security best practices.
🎁 Benefits
- Competitive salary, bonuses, and equity
- Comprehensive benefits covering health, retirement, family support
- Employee giving match
- Mobile phone stipend
- R&R days to rest and recharge
- Wellness reimbursement and weekly onsite/virtual programming
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