Program Coordinator

Program Coordinator

The Resource Navigator Program Coordinator will provide administrative and programmatic support to the resource navigation team, helping ensure that BIPOC and LatinX communities affected by Hurricane Helene receive the recovery assistance they need. This role includes scheduling resource navigators, organizing community outreach events, creating bilingual resource materials, and assisting with metric tracking and reporting. The Program Coordinator will also help residents with FEMA applications and appeals as needed, represent CORE at community meetings, manage communications, and collaborate with the home repair team for service sign-ups and translations as needed.

Safeguarding and Background Checks

Clear pre-employment background check requirements, including local, state, and national criminal records checks, sex offender registries, employment, education verifications and child abuse registry check (if required by state regulations) are required post job offer and prior to employment.

Safeguarding CORE is committed to keeping children and vulnerable individuals safe and has a Zero Tolerance policy for sexual exploitation and abuse. Every CORE employee, consultant and volunteer is bound by CORE’s Code of Conduct and Safeguarding Policy. By applying for this position, an applicant confirms that they have not previously violated an employer’s safeguarding, sexual misconduct, (child) sexual exploitation and abuse, or human trafficking policy.

Responsibilities

• Provide administrative support for the Resource Navigation program, including managing schedules for two Resource Navigators and planning their participation in community events.
• Assist community members with FEMA applications and appeals, ensuring they understand and access federal recovery support along with train others as needed.
• Coordinate with the Repair team to assist with sign-ups for services and provide translation support (Spanish/English) when necessary.
• Create and distribute resource lists, flyers, and outreach materials in both English and Spanish to ensure clear communication with the community.
• Organize and track key metrics related to resource distribution and program impact; prepare reports for leadership and emergency response teams.
• Represent CORE at community meetings and events, sharing new updates and available resources with local groups and agencies.
• Help plan canvassing efforts and create a list of potential locations and events where the team can share resources and provide support to affected communities.
• Support the organization and implementation of disaster recovery events, particularly those targeting marginalized groups in need of recovery assistance.
• Collaborate with the Program Manager to ensure alignment with overall program goals and identify new opportunities to reach underserved communities.
• Other duties as assigned.

Scope and Travel

• Direct Reports: 2 Resource Navigators
• Travel: Primarily within Western North Carolina; additional travel may be required for community events or canvassing efforts.

Qualifications

• Direct Reports: 2 Resource Navigators
• Travel: Primarily within Western North Carolina; additional travel may be required for community events or canvassing efforts.

Experience

• Strong administrative and organizational skills, with experience managing schedules and coordinating teams.
• Experience working with BIPOC and LatinX communities and knowledge of the challenges they face in accessing recovery resources.
• Bilingual in Spanish and English, with strong written and verbal communication skills in both languages.
• Proficiency in creating outreach materials (flyers, resource lists) and using data tracking tools for reporting metrics.

Skills & Competencies

• Bilingual in Spanish Required
• Experience coordinating outreach or resource distribution programs, particularly in disaster recovery contexts.
• Familiarity with local organizations and community groups in Western North Carolina.
• Strong interpersonal skills, with the ability to represent CORE in community meetings and build relationships with partners.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word, for data tracking and reporting.
• Familiarity with the FEMA application process and ability to assist with applications and appeals.