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looker salesforce sql tableau gainsight📋 Description
- Operationalize KPIs to measure CS impact.
- Drive executive decision support with CS dashboards.
- Architect early warning systems to predict churn and expansion.
- Lead cross-functional programs across Product, Engineering, and Sales.
- Optimize the CS tech stack (SFDC, Gainsight, BI) for data integrity.
- Bridge technical and business strategy to inform roadmaps.
🎯 Requirements
- Experience: 7+ years in CS Ops, GTM Ops, or Business Ops in SaaS/Cybersecurity.
- Technical: Salesforce, Gainsight/ChurnZero; SQL; Tableau/Looker.
- Customer lifecycle mastery, NRR drivers, capacity planning, risk analysis.
- Education: BS/BA in quantitative field (Math, Stats, Economics, OR, Eng, CS).
- Cybersecurity context: Familiarity with network security, incident response, or threat hunting.
- Communication: Track record of executive-level presentations and large program timelines.
🎁 Benefits
- Compensation range: $145,000 - $185,000 USD/year.
- Equity and additional benefits included.
- Possible discretionary bonus or commission-based pay.
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