Take ownership and accountability for complex, high‑impact technical issues.
Act as a senior escalation point for infrastructure, networking and Microsoft 365 issues.
Proactively identify recurring problems, undocumented risks, and improvement opportunities.
Mentor and support Technical Support Specialists through coaching and knowledge sharing.
Lead customer communication during critical or sensitive incidents.
Drive continuous improvement through documentation, automation and training initiatives.

🎯 Requirements

Microsoft 365 administration (security, policies, eDiscovery)
VMware and Hyper-V virtualization
Datacentre networking and structured cabling
DHCP, DNS, VLANs, Subnetting
Firewalls and VPNs (WatchGuard, UniFi)
Veeam backup and recovery

🎁 Benefits

Great progression opportunities
Flexible working model

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