Provide prompt, courteous product support to users.
Investigate and troubleshoot software and platform issues via phone, email, and chat.
Assist users with hardware and software troubleshooting.
Escalate unresolved issues to senior teams and follow up.
Document issues and resolutions in the product support ticketing system.
Perform other duties as assigned.

🎯 Requirements

Associates or bachelors degree or equivalent experience.
Ability to work 9 am - 6 pm PST.
Excellent verbal and written communication skills.
Strong customer-service orientation with professional interpersonal skills.
Attention to detail and ability to follow processes.
Quick learner with interest in mastering Equip’s platform.
Comfortable with ambiguity and fast-paced environment.
Participate in after-hours or weekend support as needed.

🎁 Benefits

100% remote work from home.
DEIB-focused culture and equal opportunity.

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