Copy of Knowledge and Help Center Manager

📋 Description

• Owning the structure, strategy, and content quality of our Help Center.
• Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging.
• Partnering with Product and Marketing to translate features into clear, user-friendly documentation within SLAs.
• Scripting, recording, and maintaining product explainer videos embedded in our Help Center.
• Running recurring syncs with Sales, Product, and Support to align on launches and updates.
• Managing Spanish localization of Help Center content and ensuring consistency across languages.

🎯 Requirements

• 3–5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education.
• English fluency (native or near-native).
• Spanish fluency; other languages a plus.
• Experience owning and scaling a Help Center with Intercom, Zendesk, or similar.
• Strong technical writing translating complex product workflows into clear documentation.
• Experience building AI-optimized content with structured, searchable formatting.

🎁 Benefits

• Attractive compensation.
• Full-time Fixed Term Contract as International Contractor.
• Time to Recharge: unlimited paid time off.
• Amsterdam HQ program – visit Amsterdam for 2–4 weeks per year.
• Work remotely for up to 4 weeks per calendar year.
• Extensive paid family leave.