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datadog aws snowflake gcp splunk📋 Description
- Act as a trusted/strategic advisor for customers, driving the CS lifecycle from onboarding to expansion
- Become the Cribl expert as customers transform data to support security and observability outcomes
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs
- Communicate effectively to tech touch customers using our CS platform to automate data-driven responses
- Drive expansion by expanding usage of existing use cases and identifying new use cases and data sources
- Collaborate cross-functionally as the voice of the customer with sales, product, and engineering
🎯 Requirements
- Minimum of 5 years in a post-sales role with customer advocacy and success focus
- A customer-first mindset with strong communication and relationship skills
- Proven track record with large complex enterprises
- Experience building relationships in a high-growth environment
- Experience with Observability/Logs/ Metrics, IT Ops, Security, and data pipelines
- Willingness to travel up to 30%
🎁 Benefits
- Remote-first company with work across multiple time zones
- Inclusive culture where differences are valued
- Learn more at cribl.io/about-us
- Opportunity to work with leading customers in data observability and security
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