Related skills
kpi vendor management leadership msp operations📋 Description
- Develop and execute strategic plans to hit financial targets.
- Oversee operations to deliver high-quality managed IT services.
- Drive operational efficiency across technical teams and processes.
- Evaluate and optimize the technology stack, vendor relationships, and tooling.
- Recruit, develop, and motivate a results-oriented team.
- Track MSP metrics like ticket volume, resolution times, and revenue per client.
🎯 Requirements
- Bachelor's degree in Business, IT or related field (MBA a plus).
- Operational leadership in tech/IT services or service business; MSP experience a plus.
- Strong people management: hiring, development, and performance management.
- Resourceful and hands-on; thrives in a small business environment.
- Excellent communication and client relationship skills; translate tech to non-technical stakeholders.
- Data-driven; track and act on key operational KPIs.
- Proven SMB management or senior leadership experience a plus.
🎁 Benefits
- Buy and Hold strategy: invest long term and grow companies.
- Autonomous management: empower each business to keep its culture.
- Scalability with small-company agility and big-resource support.
- Peer executive community across our portfolio.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!