Customer Success Manager, Enterprise

About the Role

Conversica is transforming the way businesses connect with their customers through AI-powered engagement solutions — and we’re looking for a Customer Success Manager (CSM), Enterprise to play a key role in that mission. In this role, you’ll be the trusted advisor to some of our largest and most strategic B2B enterprise customers, ensuring they achieve measurable ROI and long-term success with Conversica.

You’ll partner with executives, lead strategic conversations, and manage renewals and expansions that drive growth for both our customers and Conversica. This is a highly visible role where you’ll collaborate across Sales, Product, and leadership to deliver an exceptional customer experience and strengthen lasting partnerships.

This role offers a competitive base salary of $100,000 – $120,000, plus eligibility for a 20% variable pay (target total compensation $120,000 – $144,000).

At Conversica, we believe in supporting our team both at work and in life. We offer comprehensive health, dental, and vision coverage, a 401(k) retirement savings plan, and equity grants through our company stock program. Employees enjoy generous paid time off and company holidays, and as a remote-first company, we provide a flexible work environment that supports productivity and collaboration across distributed teams.

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