Customer Support Associate

📋 Description

• Handle online requests from internal and external customers (pre/post-payment).
• Channels: cases, emails and occasional phone calls.
• Input transactions, send communications and process payments.
• Run, analyze and provide reports to internal and external clients.
• Collaborate with Front Office teams to deliver excellent service.
• Run daily controls and coordinate with internal departments.
• Adhere to compliance and regulatory requirements while serving clients.
• Work well independently or in a team, in office or remote.

🎯 Requirements

• Experience in a busy client-facing team in financial services.
• Passion for customer service and embedding it in team culture.
• Excellent communication and listening skills to build relationships.
• Excellent time management and attention to detail.
• Proactive and not afraid to speak up if something is wrong.
• Experience using MS Outlook, Excel, Word, PowerPoint and the internet.

🎁 Benefits

• Market competitive salary.
• Great growth and development opportunities in a global organization.
• Hybrid schedule with 2-3 days in the office; extra days for events.
• Generous health, disability and life insurance.
• Paid holidays, time off, and life-event leaves.
• Paid volunteering opportunities (5 days per year).
• Shift Hours: Sunday to Thursday, 3:00 PM–10:00 PM.
• Training in-office 4-5 days during the first 2 months.