Provide multi-channel support via phone, tickets, chat, and social media.
Resolve inquiries, complaints, and refunds following procedures.
Build strong customer relationships with clear, empathetic communication.
Assist customers with orders by guiding purchases and ensuring a smooth process.
This scope may evolve during the engagement by mutual agreement.

🎯 Requirements

Customer Service experience
Knowledge of Zoho, Aircall, Shopify and Google environment
Proven ability to work independently and meet deadlines
Prior experience supporting Customers
Familiarity with remote work collaboration tools (Slack, Notion, Google Meet, Zoom)

🎁 Benefits

Compensation: Hourly
Invoicing: Monthly
Payment terms: Net 30
Work hours: 9:00 AM-9:00 PM ET; weekends rotate
Equipment: Use own tools
Remote: Fully remote with flexible hours

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