Related skills
marketo apis klaviyo braze iterable📋 Description
- Triage and respond to customer tickets via email and Zoom
- Diagnose root causes with API docs, conditional logic, and Liquid templates
- Identify complex issues and escalate to technical support
- Advise on Customer.io strategy and best practices
- Facilitate onboarding calls and one-off support sessions
🎯 Requirements
- 2–3 years in Customer Success or Technical Account Management in SaaS
- Comfortable communicating via email and video calls
- Comfortable reading API docs, building logic flows, and support integrations
- Familiar with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
- Hands-off coding; not required to read/write code, but can guide customers
🎁 Benefits
- 20 hrs/week
- Remote work overlapping UK/Ireland hours
- 6-month contract with potential extension
- Works with Americas Scaled CS team
- Pre-employment background checks
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