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api marketo klaviyo liquid braze📋 Description
- Triage and respond to tickets via email and Zoom
- Diagnose root causes using API docs, workflows and Liquid
- Identify complex issues and escalate to our technical support teams
- Advise on Customer.io strategy and best practices
- Lead onboarding calls and one-off support sessions as needed
🎯 Requirements
- 2–3 years in CS/TAM in SaaS or technical support
- Comfortable communicating via email and video calls
- Read API docs, build logic flows, troubleshoot root causes
- Familiar with marketing platforms: Customer.io, Marketo, Braze, Klaviyo
- No coding required; can unblock customers
🎁 Benefits
- Hours: 20 hrs/week at 60 USD/hr
- Location: Remote; overlapping UK or Ireland business hours
- Contract: 6 months, with possible extension
- Collaboration: Works alongside Americas Scaled CS team
- Background checks: Pre-employment verifications
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