Related skills
saas marketo apis klaviyo iterable📋 Description
- Triage and respond to customer tickets via email and Zoom
- Diagnose root causes using API docs, conditional logic, and Liquid templates
- Escalate complex issues to technical support as needed
- Advise on Customer.io strategy and best practices
- Facilitate onboarding calls and targeted support sessions
🎯 Requirements
- 2–3 years in Customer Success or Technical Account Management in SaaS
- Comfortable with email and video calls
- Read API docs, build logic flows, and troubleshoot root causes
- Familiar with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, Klaviyo)
- No coding required; know where to find resources
🎁 Benefits
- Hours: 20 hrs/week, $60/hr
- Location: Remote, overlapping Americas hours
- Contract: 6 months, with possible extension
- Collaborates with Americas Scaled CS team
- Background checks as part of pre-employment
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