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About Contentstack

Contentstack is a leading headless content management system (CMS) that helps organizations deliver scalable digital experiences. This is a customer-facing technical role based in Bangalore.

Job Overview

As a Customer Success Engineer I Tier I at Contentstack, you will be the first-line technical resource dedicated to helping customers deploy, integrate, and optimally use Contentstack's platform. This on-site role collaborates with customers, sales, and product teams to ensure successful adoption and ongoing satisfaction.

What you'll do

Provide technical guidance during onboarding and implementation.
Assist customers with API usage, integrations, and data migration.
Troubleshoot issues related to REST APIs, content delivery, and platform configuration.
Collaborate with cross-functional teams including Support, Engineering, and Product to resolve customer questions and drive adoption.
Develop and maintain customer-facing documentation, best practices, and knowledge base articles.
Capture feedback and communicate it to product teams for feature requests and improvements.

What we're looking for

Strong communication and a customer-first mindset.
Familiarity with SaaS platforms, REST APIs, and JSON.
Problem-solving skills with a proactive, collaborative approach.
Interest in content management and modern headless CMS technologies.

Work model

Location: Bangalore, India. This is an on-site role.

Perks & benefits

We offer a competitive salary and benefits package, opportunities for growth, and a collaborative, inclusive work culture.

Contentstack