Manager, Customer Experience Marketing

📋 Description

• Customer Engagement & Advocacy: Build trust with CIOs, power users, and decision-makers.
• Creative Event & Campaign Leadership: Drive high-impact customer events and campaigns.
• Program Ownership & Strategy: Lead quarterly regional roadmaps and budgets.
• Content Creation & Thought Leadership: Create materials for events and campaigns.
• Cross-Functional Collaboration: Align with Sales, Product, Partnerships and Success teams.
• Customer Feedback & Insights: Build ambassadors and gather product insights.
• Customer Lifecycle Support: Guide onboarding to ongoing engagement.

🎯 Requirements

• Experience: 5+ years in customer-facing SaaS or B2B roles.
• Customer-Centric Mindset: Deep empathy for customer needs; credible with executives.
• Event & Campaign Expertise: Plan and run customer events, webinars, and workshops.
• Exceptional Communicator: Fluent in English and German or Dutch.
• Project & Budget Management: Highly organized; manage multiple initiatives and budgets.
• Creative Problem Solver: Proactive and innovative, always seeking improvements.
• Tech-Savvy: Comfortable with Salesforce, Marketo, and Gainsight.

🎁 Benefits

• Virtual onboarding, Hackathon & global team interactions.
• Hybrid and remote work policies.
• Generous paid time off; varies by location.
• Wellbeing and Home Office allowances.
• Culture Crew in every country to coordinate activities.
• Stock options for full-time employees.
• Employee Resource Groups for inclusion and advocacy.
• Country-tailored benefits.